Refund Policy

At BeerVape, we are dedicated to providing a seamless shopping experience for our customers across Europe. Whether you are purchasing our high-quality disposable vapes for personal use or as part of a wholesale or bulk order, we want to ensure that you are satisfied with every purchase. If for any reason you are not fully satisfied with your order, please review our refund and return policy below for guidance.

1. 7-Day Return Window

At BeerVape.com, we offer a 7-day return window from the date of receipt of your order for eligible returns. This period allows you to return items that meet the criteria outlined below, ensuring that you can make a decision with confidence when ordering from our online vape shop.

2. Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and undamaged.
  • The item should still have its original packaging intact.
  • The product must include all associated accessories or parts, if applicable (e.g., any charging cables, pods, or components included with disposable vapes).
  • A proof of purchase or receipt must be provided. This is necessary for verification purposes and to ensure that your return is processed promptly.

If the product has been used or is not in the same condition as when it was received, it may not be eligible for return.

3. Initiating a Return

To begin the return process, please contact our customer service team at [email protected]. In your email, provide the following:

  • Order number
  • Description of the issue or reason for return
  • Photos of the product (if applicable)

Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your return. Please ensure that the returned item is securely packed to prevent damage during transit.

Please note: Unauthorized returns or items sent without prior approval will not be accepted.

4. Damaged or Incorrect Items

If you receive an order with a damaged or incorrect item, we kindly ask that you notify us within 48 hours of receiving the package. This will help us resolve the issue quickly. To assist with the return process, please include:

  • Photos of the damaged item(s)
  • Photos of the packaging (showing any damage)

Upon verification of the damage or incorrect item, we will arrange for a prompt replacement or refund.

5. Items Not Eligible for Return

For reasons related to hygiene, safety, and legal compliance, the following items are not eligible for return:

  • Opened or used disposable vapes.
  • E-liquids or nicotine products that have been opened or used.
  • Custom items (if applicable), which are made to order.
  • Personal care products, including items that may come in contact with the skin (e.g., mouthpieces, mouth tips).
  • Hazardous materials (e.g., lithium batteries) or flammable substances.

If you are unsure whether an item is returnable, please don’t hesitate to contact us for clarification.

6. Exchanges

At BeerVape, we currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above. Once the return is approved, you may proceed with a new purchase for the desired item. This ensures that you can still get the product you want without any delays.

7. European Union Cooling-Off Period

As per European Union regulations, customers in the EU have the right to a 14-day cooling-off period for orders placed online. During this period, you may cancel your purchase without providing a reason. The cooling-off period begins from the day you receive your order.

To be eligible for a refund under the cooling-off period:

  • The item must be in unused, unopened, and resellable condition.
  • The item should still be in its original packaging, with all tags attached.
  • A proof of purchase must be provided.

If you decide to return the product within the cooling-off period, please notify us via email at [email protected]. We will guide you through the necessary steps for a return.

8. Refund Process

Once we have received and inspected the returned item, we will notify you about the status of your refund. If the return is approved, we will process your refund to the original payment method used during the purchase. Please note that:

  • Refunds typically take 5-10 business days to be processed after approval.
  • Depending on your payment method, additional processing time may be required by your bank or credit card provider.
  • If you do not see your refund after 15 business days, please contact us at [email protected] for assistance.

9. Shipping Costs

  • In the case of a return due to damage or a wrong item received, BeerVape will cover the return shipping costs.
  • For returns due to buyer’s remorse, you will be responsible for the return shipping costs. We recommend using a tracked shipping service to ensure that your returned item reaches us safely.

10. Security of Your Data

Rest assured that your personal and payment details are protected. Any refund issued will be processed in compliance with the highest security standards, ensuring that your sensitive data is kept confidential.

11. Changes to This Refund Policy

We may update our Refund Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We encourage you to check this page periodically for any updates. Any changes to this policy will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with your return or refund, feel free to reach out to us:

Thank you for choosing BeerVape. We value your business and are committed to ensuring your satisfaction with every purchase. If you ever have any concerns or need assistance, we are here to help.